Quick Links

Office Hours by Appointment call 816-842-0606 or 816-252-5780

Technical Support:

913-535-9996 (24/7/365)

Emergency after hours and weekends support is supplemented by CTC at 866-278-6380 Identify yourself as a Houston NAP customer and ask for immediate tier 2 escalation. However please try the 913-535-9996 number first and allow at least 30 minutes for a callback.

Written support requests:

For abuse matters only: abuse @ kcnap.net

All others: support @ kcnap.net with a copy to support @ ctcco.com

Many NAP customers secure space, cooling and power through Cyrus One. To contact the Cyrus One NOC directly for technical requests, access, or emergencies, please call 713.821.1260*2. Do not use this contact for peering or NAP connectivity, those aspects are handled by the Houston-NAP directly.